I  CONCLUSION OF CONTRACT

The contract shall be concluded upon confirmation of acceptance by the Seller. The Customer shall submit an offer to the Seller by placing the selected product in the shopping cart and clicking on the "buy" "order button," which the Seller shall then check.

The Customer also has the possibility to contact the Seller online for a specific article. Upon receipt of such an inquiry, the Seller shall submit a corresponding offer to the Customer by email, letter, or fax. A contract will only come into effect if the Customer accepts this offer.

The contract text is stored. The Customer shall receive the contract text by email.

II  DELIVERY / SHIPPING

The products will be shipped after receipt of payment. Delivery is made 1 to 4 working days after receipt of payment.

IIA COSTS FOR UNDELIVERABLE PACKAGE

If the Customer enters an incorrect or incomplete shipping address during the order and the shipment is returned to us as undeliverable, the costs incurred will be at the Customer’s expense.

A ......... fee is incurred for shipment with the postal service. This fee is to be borne by the Customer in any case if the shipment is not picked up or if acceptance is refused.

IIB  RETURNS

We would like to point out that we can ONLY accept returns with unopened inner packaging. Unfortunately, for reasons of hygiene, we cannot take back opened products. Therefore, always check before opening the product whether you can detect any visible defects and send it back to us as soon as possible so that we can replace the product for you. Please refer to our return instructions for further information.

III  PRICES / PAYMENT

All prices include the legal VAT plus shipping costs. All possible payment methods can be found on our information page.

IV PAYMENT BY INVOICE

Your order will be paid by credit or debit cards. The invoice for your order will be sent to you via email you provide in the following month. This invoice also will  contain bank details needed to transfer the money for payment so you could do the paymant by bank tranfer. Please note that the billing address must correspond with the shipment address.

V CANCELLATION POLICY

Customers who are consumers are entitled to a statutory right of withdrawal. Information on this can be found in the cancellation policy.

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VI WARRANTY

In case of deficiencies the Customer is entitled to the legal warranty rights according to the statutory provisions in accordance with the following agreements.

Slight color or texture deviations of our human hair from the color samples available on the website and the hair strands on our color rings are possible do not give rise to any warranty claim against the Seller and cannot be exchanged. It should also be noted that unless otherwise stated, we only sell 100% real human hair and, therefore, cannot give any right of exchange/guarantee for defects that occur in nature, such as split ends, dry tips, or color deviations.

Can I color the extensions?

Basically, yes. However, we do not recommend it because the hair has already been depigmented and it will, therefore, be difficult to bleach it. Use only gentle and ammonia-free products. Unfortunately, we cannot guarantee the results. As is the case with every human being, the strands of hair are also different because they are made from 100% real human hair.

We cannot provide a guarantee for the application of the extensions.